Access to Patient records Online
Highcliffe Medical Practice has migrated onto a new clinical computer system recently Dec 2016). Our first communication implied that we would be able to transfer patients automatically however we have been instructed that this is no longer the case.
Can we please ask patients to make contact with the surgery to request to be re registered with the new online services. We apologise for any inconvenience this may cause.
To order your Online Repeat Medication, please access through patient online services CLICK HERE
If your not registered for patient online services please
You will receive a tear-off slip with each prescription if you take medication regularly. Please use this slip to request repeat medication. Tick the items you need and return the slip to the surgery.
Repeat prescription requests are not taken by telephone as this can lead to mistakes. Please allow between 10-2 working days before collecting your prescription and an additional one working day to collect your medication thereafter.
Cliffe patients can obtain their medication from the dispensary at Cliffe Surgery but again please give us plenty of time to process it for you. To be on the safe side you can submit your request up 10 working days before you need it but we do ask at the very least a minimum of 3 working days please. Our dispensary team will always try to help out in an emergency but as you can appreciate we couldn't sustain this if everyone left it until they ran out.
The dispensary is open for queries from 0800-1300 daily from Monday to Friday however it is closed in the afternoons.
Routine medication is available for collection from reception from 0800-1300 and 1430-1800 Monday to Friday with the exception of Wednesdays when the surgery is closed.
Prescriptions issued by GPs in the afternoons will be processed and available the following day by the dispensary team or alternatively patients can take their prescription to a pharmacy of their choice.
Please allow between 10 (Nice and early) and 2 (latest possible) working days, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
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